Terms & Conditions

We are committed to give you an enjoyable shopping experience. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, having understood them, and have agreed to abide and adhere to them.


DELIVERY
  1. Glam Stage is unable to amend orders or combine orders which were separately made after it is placed. Please double check your order details before confirmation of purchase.
  2. All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday - Friday, excluding weekends and local public holidays (Malaysia).
  3. Once Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in delivery process, if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
  4. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.


BOUNCED PARCELS
  1. Customers will be contacted via email should we receive any bounced parcels bearing their name.
  2. BOUNCE BACK parcel will be charge postage as below for 2nd time delivery from seller. Pos Laju Delivery fee:
    West Malaysia: RM 8.00 per item
    East Malaysia: RM 13.00 per item
  3. Glam Stage reserves the right to deny any request to combine the bounced back parcels with any new orders.
  4. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.


A. SHIPPING WITHIN MALAYSIA

FREE DELIVERY by POST LAJU throughout Malaysia.

Glam Stage will process your order within 24 hours and will ship within next 24 hours. Item will be delivered to your doorstep within next 1-2 days.

If items not receive after 2 working days please call 1300 300 300 personally to trace your parcel.


B. FREE DELIVERY TO SINGAPORE

Price of merchandise will be charge in SGD.  DELIVERY via CITY LINK EXPRESS COURIER SERVICES

City Link Courier takes 2-3 working days for delivery, recipient signature will be require upon taking delivery. Tracking numbers will be provided by email once shipped.


C. INTERNATIONAL SHIPPING

FREE DELIVERY by Malaysia Registered Mail. Price of merchandise will be charge in USD.

All international orders send via Malaysian Registered Mail. Estimated Postal service takes 2-3 weeks delivery time and delay could be subjected to custom clearance.


SIZE AND DESIGN EXCHANGE  

Size or design exchange are NOT ALLOWED for Sale/Discounted/Accessories/items purchases with discount coupon and specifically stated non-returnable items. For more detail, kindly refer to Return or Size & Design Exchange Policy.